5 Year

Exterior Guarantee

Easy Care

Machine Washable

Whitsundays

Designed & Made

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FAQS

Why choose Pirate Vibe?

Pirate Vibe cushions embody the pinnacle of Australian craftsmanship, marrying stunning local designs with the highest quality fabrics from the USA.

Each cushion, meticulously checked and proudly made in the Whitsundays, reflects our compromise with quality while also supporting local
businesses in Australia. With a keen eye for detail and an emphasis on comfort, Pirate Vibe cushions offer a unique blend of style and substance.

Our water and UV resistant woven fabrics are thought to elevate indoor and outdoor spaces without neglecting the importance of the comfort in each of our living spaces. They also cater to a variety of settings, making them suitable for residential, commercial and marine environments.

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Orders & Support

What is cover under limited warranty?

The Sunbrella limited 5 year warranty is on the fabric only. The warranty relates to the UV and water resistancy of the fabric. The warranty does not extend to zipper and insert materials either.

If you have a warranty concern, please contact hello@piratevibe.com for assistance.

Do you offer wholesaler bulk purchasing options?

Yes, we offer wholesale and bulk purchasing options for businesses and organisations.

Please contact our sales team for more information on pricing and ordering options.

Do you have a showroom where I can see the cushions in person?

Currently, we operate primarily online, but we do occasionally participate in pop-up events and exhibitions.

Follow us on social media to stay updated on any upcoming events where you can see our cushions in person.

What payment methods do you accept?

All major credit cards (Shopify Payments)

Shipping & Returns

Do you offer free shipping?

While we don't currently offer free shipping, it's important to note that we do not profit from shipping costs. Unfortunately, absorbing this expense is not feasible for us at this time. However, we are actively working on refining our costing structure with the goal of eventually offering free shipping in the future. We appreciate your understanding.

What is the typical delivery time for cushion orders?

Even though we ship daily to ensure prompt delivery of your orders, delivery times may vary depending on your location and the availability of the cushion you've ordered.

Orders are processed and shipped within 5 business days, unless otherwise discussed with our customers.

Please refer to our shipping policy for more information, and do not hesitate to contact our team for any other enquiry.

Do you offer international shipping? / Where does Pirate Vibe ship to?

Yes, we offer international shipping to select countries.

Shipping rates and delivery times may vary depending on your location.

Please contact us on hello@piratevibe.com for more information. Our team will be happy to answer any further questions.

Can I return or exchange my cushions if I'm not satisfied?

Yes, if you're not completely satisfied with your purchase, you can exchange your cushions within 15 days of receiving them or ask for a Store Credit.

If Pirate Vibe makes a mistake, we will work with you to find an amicable solution.

However, please note that from time to time we hold some stock of cushions, but most of the time, these products are made to order. Therefore, we do not refund for change of mind.

Please refer to our Returns Policy for more details.

Products

Fabric

Our fabrics are crafted using 100% Sunbrella solution-dyed acrylic fibres, ensuring exceptional durability and inherent resistance to
fading.

One of the many advantages of solution-dyed acrylic is its strength and UV resistance, all while maintaining the plush soft feel of traditional fabrics. That mean that they will outlast the majority of store bought cushions by many years, based on normal wear and tear.

While solution-dyed acrylic offers water resistance, it's not entirely waterproof.

Our fabrics are designed to be mold and mildew resistant, as well as breathable, making them ideal for both boats and homes.

Additionally, they are stain-resistant and can be cleaned with bleach, which makes our cushions perfect for families with children and for holiday rental properties.

Zips

We use YKK Niquel sliders in all our cushions, unless otherwise specified.

Inserts

We have two different insert fillings to choose from, depending on your intended use; indoors or outdoor. When choosing between feather and poly inserts for cushions, please consider factors such as desired comfort level, durability, maintenance requirements, and specific usage conditions to best suits your needs.

For more detailed insights, we invite you to explore our comparison table to ensure you make the most informed decision tailored to your requirements.

How do I clean and care for my cushions?

  • Water at or below 40 degrees
  • Bleach cleanable
  • Iron low temperature

Kindly review the following instructions to maintain the pristine condition of your cushions for an extended period.

Detailed Cleaning Instructions

Can't find an answer?

Contact our customer support through the contact page and our team will get back to you as soon as possible.

Contact Us