5 Year

Exterior Guarantee

Easy Care

Machine Washable

Whitsundays

Designed & Made

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Return Policy

At Pirate Vibe, we want to make sure you really enjoy every purchase and personalized styling experience.

If you have a change of heart, we would be happy to offer an exchange for a different design within a 15-day window (counting from the day of purchase) or provide you with a "Store Credit". Please note that we do not offer refunds for change of mind, so we encourage you to choose carefully and use our personalized pre-sales service if needed.

Custom orders, made-to-order items, and sale items are non-exchangeable or eligible for credit unless deemed faulty. Ensure the accuracy of your sizing measurements when providing custom information.

In the event of damage upon return, we cannot issue store credit or a refund. Refunds will be processed minus the shipping costs, and the responsibility of returning the item lies with the customer. Refunds, store credit, or exchanges can only be processed once the goods are returned to our workshop. Please notice that the processing time for these kind of transactions can take up to 10 business days.

Kindly note that slight variations in color and sizing are inherent to handmade products such as Pirate Vibe cushions. They are not considered faults. Every cushion is custom-cut based on demand and crafted with the available fabric, hence minor variations in the pattern's positioning may occur.

For any issues with your purchased item, contact us immediately at hello@piratevibe.com. We'll provide you with a "Return Authority" (within 7 days) for you to send back the goods.

"Store Credit" must be used within 90 days of issuance and cannot be applied to consignment items, custom orders, or external agent orders.

SUMMARY

  • Upon change of mind we offer exchange for a different design or Store Credit.
  • Change of mind claims must be done within 15 days from the purchase date.
  • Custom orders, made-to-order and sale items are not refundable or eligible for store credit.
  • Damaged products cannot be exchanged or eligible for store credit.
  • Variations in color, sizes and pattern’s positioning may occur.
  • "Store Credit" must be used within 90 days of issued.